CebuPacific

100 Responses to “CebuPacific”

1. Douglas Laurie on March 5th, 2008 7:49 am

   I have reservations for my wife and I to travel from Hong Kong to Manila 11th /12thMarch and find that your baggage allowance is less than from London to Hong Kong how can we overcome this we will each be carrying hand luggage and our bags will be 24 kilos we will not be able to bring less we have already removed a lot and will be in Phil for five weeks.

2. Evelyn Mary on March 26th, 2008 8:07 pm

   Sir/Madam,

   Pls reply this message as immediately.

   I’m planning to fly going to Hong Kong this 31 March and my bos is accountable in my plane ticket.
   Do you have office in Hongkong?if so, is it possible that she will go and book my plane ticket from Philippines to HongKong? if so pls se4ns us your address in Hong kong and your email add together with the other info,

   Pls reply my message asap I need to arrive in Hongkong at the end of March

   Very Truly yours,
   Evelyn Mary B. Pingian

3. juanita espinosa on May 20th, 2008 3:55 pm

   I made a complaint regarding cebu pacific and sad to say they are not replying. They in their words “mischarged” my credit card. my card paid fpr someone elses ticket. be wary folks!

   Juanita Espinosa

4. asuncion rochelle on June 30th, 2008 9:35 am

   how much is your cebupacific air ticket?butim going to buy it here in phil. please reply asap

5. admin on July 1st, 2008 12:04 pm

   Hi there!

   Could you possibly specify your point of origin, your destination and the date you are planning to fly with Cebu Pacific?

   Regards

6. Hannah on July 12th, 2008 11:57 pm

   What is the contact number for reservation of Cebu Pacific? please lend me^^

7. admin on July 12th, 2008 11:59 pm

   Hi there,

   Manila Office:
   Tel: +63-2-70-20-888

   Cebu Office:
   Tel: +63-32-230-8888

8. respe on September 7th, 2008 9:14 am

   I HAVE GOOD NEWS ON THIS SITE

   http://wehatecebupacific.webs.com

9. respe on September 7th, 2008 9:14 am

   NICE SITE PLZ VISIT

   http://wehatecebupacific.webs.com

10. Hans on September 23rd, 2008 5:43 pm

    which airline flies from clarcs to boracay?

11. jhon on October 8th, 2008 10:17 am

    What is the contact number for reservation of Cebu Pacific? please lend me^^

12. Ma. Elena Mindac on October 13th, 2008 9:20 am

    Nov. 30, 2008 dipolog to manila

13. regina danganan on November 24th, 2008 9:18 pm

    kindly let me know your promo air fare fr.clarck to honghong.travel date is on July 2009

14. Jocelyn Apuyan on November 25th, 2008 3:11 pm

    We have been waiting for our refund of airfare which we cancelled last july, 2008.

    Its already November and the woman i talked too, told me that refund be credited in my CC 30-45 days since the time i reported that i need my refund.. so it means to say that once you cancelled your booking it does not automatically reflect in this database.. so i was only able to report the request for refund on Sept. 25, 2008..
    I am just loking ofr any telephone number where i could get in touch with cebu pacific to follow up my refund and its the 60th day now.

15. Hayde Galvez on December 4th, 2008 8:57 pm

    Please can I have an operating tel number to follow up my CC refund (2 separate bookings = 3 airline tickets). Given this nos. in Centennial 3 – 854-8560 & 852-2328 (loc 263) but several days already of failed connection?

    One booking was requested for cancellation & refund via online. While the other one, personally filed in the previous domestic airline office. They were May & June 2008 but have not heared of anything yet! Please, I am a regular Cebu Pacific flyer — hope not to be dismayed and cut ties.

16. marie jean schönbauer on December 6th, 2008 1:49 am

    dear sir madaam,
    I am Renier Galon &Marie Schoenbauer living in Vienna,Austria.We are here in the phillippines for vacation.
    I write this letter because I’m the one of a million of your company.About this letter I have a complain about your employee named hannah marie Chu chick in department aerport Butuan City.Maybe she is not intillegent i think,
    Because she dont know how to deal her costumer and she dont know how to talk professionally in short she’s not
    meet the qualifacation.I talk to the manager for this matter and she told me that this is not the first tme incedent happaned.I thought the cebu pacific employee is a well trained employee,friendy and intelligent.
    I hope that you aware for this incedent an emmediate action for my complain,waiting for your responce.
    Restfectfully Yours,
    Renier Galon&Marie Schoenbauer

17. Akiyama Rowena on December 9th, 2008 11:30 am

    Good morning. I’d like to ask if you can recomend some travel agency here in Japan. I live in Nagoya and we are planning to visit in the Philippines. Please kindly send to me. Thank you very much. Rowena

18. rona on December 28th, 2008 2:17 pm

    i wanna know how can i book a flight from here (soeul s. korea) to manila

19. DEN on January 7th, 2009 9:05 pm

    HOPEFULLY CEBU PACIFIC WILL OPERATE HERE IN CAMIGUIN PROVINCE FROM CEBU CITY VICE VERSA. ITS GOOD IF 2X A WEEK OR ONCE A WEEK.

    SANA MAPAG-ARALAN NG CEBU PACIFIC SA SUGGESTION KO.
    PREVIOUSLY SEAIR,MINDANAO EXPRESS AND PAL HAS ITS OPERATION HERE.

20. Jane on January 25th, 2009 6:57 pm

    Is it allowed Bringing of charger like cellphone and camera charger on carry in baggage?

21. jezy on January 27th, 2009 8:05 pm

    Good evening!I just want to ask kng pnu ko mlalaman ung prices ng plane tickets bound to incheon korea.I’m looking forward for your reply…

22. leslie buan on February 3rd, 2009 4:00 pm

    hi poh…ask ko lang po kung ilan yung airplane nyo?? ilan yung ginagamit , ilan yung may sira??.
    meron po ba kayong airplane na hindi inyo o binabayaran pa?? un lang po,,, need lang po namen sa aming thesis..thank you..more power
    i need your response as soon as possible..

23. Leah Velasco on February 7th, 2009 8:37 am

    Good day. I would like to inquire why it takes so long for the processing of the refunds. I have filed my request more than a year ago, and despite several follow-ups, still no response. They just keep on passing me from one office to the next. It’s really frustrating.

24. cj returco on February 7th, 2009 2:24 pm

    hi po..ask ko lng po kung san po ang main office nu sa manila,san po me pwedeng mgpabook?thank you very much..

25. vanz villaflores on February 18th, 2009 3:14 pm

    hi..just wan’na know the flight schedule for this coming March 26, early in the morning…plz include the flight rate!..thanks ahead!

26. vanz villaflores on February 18th, 2009 3:17 pm

    hi..i just wan’na know the flight schedule for this coming March 26, 2009.. early in the morning from cebu-manila…Please include the flight rate!..thanks ahead!

27. shake99 on February 26th, 2009 12:45 pm

    will you have any promo fare at the end of march 2009 from incheon to manila? want to hear from you soon. thanx.

28. edna mallari on March 6th, 2009 10:33 am

    wil u hav promo fare at april 2009 frm manila to cebu? hw much and hw much the rate of 3yrs old child?want to hear frm u nw! thanks

29. sasha on March 13th, 2009 11:45 pm

    do you have a promo ticket from manila to puerto prinsesa?

    thank you!

    hope for immediate reply

30. Daisy Custodio on March 16th, 2009 1:17 pm

    do you have promo ticket from-to Manila Butuan or Manila to/from Suigao city?

    thanks for immediate reply

31. clod irene on March 21st, 2009 9:57 am

    is your paylite still available? can you please forward to me your customer service hotline so that i can send it to a friend trying to inquire about your promos too..one more thing,can we avail same promo w/ cash payments?hoping your immediate response.Thanks!

32. portia on March 24th, 2009 4:22 pm

    i want to ask a favor. pls re-send thru my email our family plane ticket which will be dated May 6,2099 manila-cdo 5J-383 at 8:25am, cdo-manila 5J 392 9:20 am.

    I am the payer. Passengers are as follows

    1. Portia A. Evangelista
    2. Arnaldo L. Evangelista
    3. Anotonio Miguel A. Evangelista
    4. Nicole Kim A. Evangelista

    I AM LOOKING FORWARD FOR YOU TO GRANT MY REQUEST. THANK YOU AND MORE POWER.

33. ellonora mac on March 31st, 2009 11:30 am

    i am a passenger of cebu pacific. my flight was marcy 21, 2009 sunday in the afternoon. i had one cartoon left because my money was not enough to pay the excess baggage and i still have to pay the terminal fee of 200 pesos. i talked to the woman in the check in area if it is possible that i will bring my cartoon to cagayan de oro city and i will pay in cagayan de oro city. according to her not allowed, i need to pay in manila. i do not know about the long delays of this cebu pacific. it was my first time to fly with cebu pacific. i left the cartoon in x-ray entrance with a lady guard duty at that time, according to her suv employees in a hurry because the flight is 12:20 but i arrived in cagayan de oro about 3 o clock in the afternoon.

    i had information that my cartoon was logged book in the impound. it has a marked e. mac. i want to know for how long it can stay there safe. i always ask my cousin to get it and i gave him the money of five huundred pesos for him to jrs my cartoon to malaybalay city.

34. Ma. Chona E. Desierto on April 1st, 2009 12:48 pm

    do you have promo from bacolod to manila on Dec. 19, 2009? please include the time sched and the flight rate.

    Thanks for eimmediate reply

35. Elena AL Paulma on april 21-april 28,2009 on April 5th, 2009 7:10 pm

    Good day

    My round trip ticket is from Butuan to Cebu this coming april 21 to 28, 2009. But due to my bad condition or illness,i have to rearrange my round trip ticket by assigning it to 2 persons one way to cebu..may i know if how could i rearrange this situation?how much will i going to pay for rearranging such?

    hope for your asap response…

    tnx

36. Elena AL Paulma on april 21-april 28,2009 on April 5th, 2009 7:13 pm

    What if i will just rearrange my ticket to april 25 instead of april 28, how much will i going to pay?

    hope for your asap response….

    tnx so much…

37. edwin fabrigar on April 14th, 2009 6:39 am

    Goodday to the staff, Ang aking lang tanong ay tumatanggap bakayo ng passenger na may sakit mula sa tacloban to manila. kasi di na sya makatayo o makalakad man lamang , kailangan syang dalhin sa manila para dun ipagamot. bali nakahiga lang sya sa plane pwede po ba sa kapatid ko kasi nga . kailangn nya magpagamot sa manila. mga 3 po ang pasahero at magkano naman po . sana po ay matulongan nyo agad ako sa pagsagot ng tanong ko. maraming salamat po mam or sir.

38. april cyndy frial pajarillo on April 14th, 2009 2:11 pm

    do you have promo fare for a roundtrip flight from manila to davao within the month of june 2009?

    please reply to me asap..kindly include the schedule and rates..

    thanks so much..

39. Normalyn Alonso on April 14th, 2009 8:19 pm

    Hi there.

    I am the Network officer of an NGO based in Cebu named Visayas Mindanao People’s Resource Development Center (VMPRDC). I would like to inquire if Cebu Pacific Airlines supports Environmental Awareness and activities or efforts in the form of sponsorship. And if does, to whom do we write for the submission of our proposal in Cebu.

    I hope you can enlighten me on this matter. thank ou and more power.

40. fabian on April 15th, 2009 2:25 pm

    i book a ticket (ref: B3KR8C) but system show pending since morning 11am till now. I check with my bank and they told me the amt has already deducted so pls email me the air ticket for this coming friday. Pls revert is urgent.

41. greg on April 23rd, 2009 8:28 pm

    I want to ask how much is the fare in going to Zamboanga City, destination is MANILA – ZAMBOANGA CITY, single trip only.

    Thanks

42. agu on April 23rd, 2009 11:28 pm

    booked 3 online tickets MNL-HKG round trip & cancelled jan11 2009. paid using my credit card. i was told by the call center agent that refund processing will take 45-60 banking days. called apr23 2009 & was told that the refund is still being processed.

    i hope it will not take a year, like what others are describing on other blogs.

43. Ilyn Pitkänen on April 24th, 2009 2:58 pm

    I plan to travel from Hongkong to Cebu. I just want to ask if the airport in Hongkong is in International airport the new one? I want to make sure because I come from Helsinki Finland and I ám travelling with my 10months old baby. Thank you so much

44. Mrs. Mendoza on April 25th, 2009 7:10 am

    we buy a ticket in SM Papa-pala Dasmarinas Branch Cavite. Ticket is manila to Butuan. However due to sickness (because she is already old) we decided the ticket to be refunded. When we presented the tickets and submitted the requirements there was NO FURTHER INFORMATION GIVEN BUT JUST THE REQUIREMENTS TO COMPLY. We were told that refund will be after 1 month. We were disappointed, refund was released after 1 1/2 month. WHAT IS MORE SHOCKING!!! which i almost blew up deductions was more than half of the ticket. My goodness, we purchased the ticket at 2,810 deduction was 1,700 and the net amount we received is only 1,110.00 Is this RIGHT? If this is your procedure, THEN I DON’T HAVE ANY FURTHER COMMENT. BUT PLEASE…give a necessary LECTURE… ORIENTATION AND EXPLANATION to those who want refund that they can only get less than half amount. If only this matter was clearly explained to us THEN… WE WILL RE-BOOK the ticket.

45. leonesa on May 8th, 2009 1:13 am

    good day i plan to travel this coming july 29,2009 from cagayan to manila with my two kids ages 4 and 7 i just want to know how much i need to pay to get roundtrip ticket for us…thanks hope to hear you soon

46. Thelma S. Gochuico on May 12th, 2009 4:54 pm

    Please reply to us
    as soon as possible.

    Att. Mam Kabi

    This is to follow up claims refund
    for Nenita Cartel
    4:26/2009- Manila- Ilo-Ilo
    Flight 5J451- back

    Ilo-Ilo – Manila- 5/3/09
    Flight 5J458- P3038.33

    Due to quarantine recommendation/ May 26, 2009
    denied boarding sec. 35 implementing rules and
    regulation and Ramonito S. Cartel companion
    P3577.28
    or total- P6651.61

    Thank you very much
    We are hoping for your kind attention.

    Please course approval thru
    RCPI Dagupan.

    Thelma S. Gochuico

    matg_trading@yahoo.com

    We are hoping for your reply
    immediately.

47. kristine on May 12th, 2009 5:12 pm

    hello po..just wanna ask if a temporary company i.d is valid as for the requirements in ur office for i booked already my flight on june…and what are ur valid id’s….thanks

48. joy on May 13th, 2009 5:23 pm

    hello I want to complain about your online booking because I used my credit card in booking my ticket and after submmiting my payment cebupacific did not send any itenirary and the bank credit my payment and I dont have a ticket. What should I do now?

49. Pearle Pagunsan on May 17th, 2009 5:46 am

    hello. I need an immediate response. My friend had book me and my wife for a flight tomorrow. Our locator numbers are PAGUNSAN, PEARLE record locator JYLGTA and PAGUNSAN, HAZEL locator N3L6NV. How can we have a printed ticket on line? Waiting for your reply today. thanks

50. Michael Keil on May 17th, 2009 2:24 pm

    what the f***! cebu pacific really don’t care about their customers. i’ve forwarded my complaint to their “feedback form” and they promised to get back to me after 7 days (from a computer generated reply).

    and it’s true that they get back to me after 5 working days, but again from a computer generated reply only. their script makes me sick, saying thank you for my feedback because it has given them the opportunity to improve their customer service. saying they are sincere with their apology and all those f*** up script. but honestly they don’t make me feel that they are sincere. and i believe you will agree with me with that. here is their reply and please let me know if i am right or not…

    “Greetings from Cebu Pacific!

    First and foremost we apologize for the inconvenience we may have caused you. We would like to assure that corrective and preventive measures have been set in place in coordination with the concerned departments to avoid similar incident from happening in the future.

    We truly appreciate and value feedbacks from our customers which provide us the best opportunities on improving our services.

    Again, our sincerest apology.”

    i believe that i deserved more than a computer generated reply. A call or a personalized letter sent tru mail would be better, i think. my point is simple, they sould give more attention, care, and importance to their customers.

    Right?

    Michael Keil

    +++++

    I am Mr. Michael Keil, and I am writing this to express my DISGUST and DISAPPOINTMENT on how you take care of your customers, and I think you should take these seriously and improve your service.

    Last May 4, I and my wife Joy Keil and seven (7) of our friends took a flight bound from Manila to Caticlan, Boracay. We were scheduled on 12:50pm at flight 5J 915 at terminal 3. This is our first outing together and we wanted to enjoy and maximize our time and vacation together, since we’re bound to return to Manila from Caticlan, Boracay by May 6, 2009 because we have our respective work schedules the following day.

    On the time that we checked-in at T3, one of your employee called my friend, (Mr. Mark Generalao), and other passengers as well, asking for four (4) volunteers that can skip the flight (5J915) because of weight imbalance, and your office even offered a free one (1) domestic round trip ticket that is valid for one year for the four (4) passengers that is willing to take the next flight. The other group accepted the offer as far as I know.

    Upon arriving at Caticlan airport at 1:50pm, we are so excited and we even took our pictures while waiting for our BAGGAGE’S! After almost 30 minutes of waiting, TO OUR SURPRISE, WE ARE JUST WAITING FOR NOTHING! WE WERE TOLD THAT OUR BAGGAGES WERE LEFT IN MANILA AND WILL JUST BE DELIVERED IN OUR RESPECTIVE HOTELS. ALL PASSENGERS WERE REALLY SHOCKED, SO WE WENT TO YOUR CATICLAN OFFICE AND THEY ARE INSISTING THAT WE WERE INFORMED. ARE YOU SAYING THAT ALL OF YOUR PASSENGERS ARE LIARS???

    I AM COMPLAINING BECAUSE YOU RUIN OUR VACATION, AND YOU TOOK A DAY OF OUR PRECIOUS TIME! OUR TIME TO ENJOY, RELAX, DO ACTIVITIES AND TO BOND.

    ALL OF OUR CLOTHES AND OTHER IMPROTANT THINGS ARE IN OUR CHECK-IN BAGGAGE, WHATS EVEN WORST IS THE MEDICINE OF MR. KC (SON OF MARK GENERALAO) WAS ALSO IN THE BAGGAGE AND HE WASN’T ABLE TO TAKE IT ON TIME. WE STAYED IN THE HOTEL ALL AFTERNOON AND NIGHT WAITING FOR OUR BAGGAGE. IT WAS THEN DELIVERED AT AROUND 8PM!

    I CALLED YOUR CALL CENTER (702-0888) USING MY CELL PHONE AND AFTER 10MINS OF WAITING I WAS ABLE TO TALK TO MS. CHAI AT AROUND 2PM (MAY 4, 2009), SHE SAID THAT SHE CAN’T DO ANYTHING ABOUT IT AND SHE JUST GAVE YOUR CUSTOMER SERVICE HOTLINE (853-9872 and 853-0113). I TRIED CALLING FROM 2PM TO 5PM AND NO ONE WAS ANSWERING. I CALLED YOUR CALL CENTER AGAIN AT 7:30PM AND WAS ABLE TO TALK TO MS. MILES, SHE SAID THAT SHE WILL FORWARD MY COMPLAIN TO YOUR CUSTOMER SERVICE AND SHE TOLD ME TO WAIT FOR A RETURN CALL BY TOMORROW MORNING, MAY 5, 2009.

    ON MAY 5, 2009, I WAS WAITING FOR YOUR CALL BUT AGAIN I AM WAITING FOR NOTHING! AROUND LUNCHTIME, I CALLED YOUR CALL CENTER AGAIN AND WAS ABLE TO TALK TO MR. MUJ, HE SAID THAT MY COMPLAINT WAS ALREADY FORWARDED AND ALL HE CAN DO IS TO FORWARD IT AGAIN. THAT SAME DAY I WAS STILL TRYING TO CALL YOUR CUSTOMER SERVICE HOTLINE BUT AGAIN NO ONE WAS ANSWERING.

    ON MAY 6, 2009, UPON ARRIVING AT T3, WE WENT STRAIGHT TO YOUR PASSENGER ASSISTNACE COUNTER AND WE WERE DEMANDING TO TALK TO A SUPERVISOR OR MANAGER TO RAISE OUR COMPLAINT, AND AGAIN TO OUR SURPRISE THEY JUST TOLD US THAT ALL OF YOUR MANAGERS WERE ON A MEETING. WOW!!! I JUST WISH THAT THE AGENDA OF YOUR MEETING IS ON HOW TO IMPROVE YOUR CUSTOMER SERVICE!!! IS THIS HOW YOU ORIENT YOUR EMPLOYEES? AS IF WE WERE DUMB TO ACCEPT THAT REASON.

    THIS IS A FORMAL COMPLAINT, AND I WILL DO ANYTHING FOR YOU NOT TO BY PASS YOUR CUSTOMERS AGAIN. AND I WILL LET EVERYJUAN KNOWS, BY ANY MEANS, HOW YOU ARE DISRESPECTING, AND SNOBBING YOUR CUSTOMERS.

    I AM DEAD SERIOUS ABOUT THIS COMPLAINT. UNTIL I GET NOTICE BY YOUR OFFICE!

    MICHAEL KEIL

51. yvette on June 24th, 2009 1:11 pm

    I just like to ask what are the ticket prices of going to hong kong? the travel period is july 2009.thank you.

52. marie on June 26th, 2009 8:21 pm

    I have been calling your call center numbers in Cebu and Manila for 2 days and the voice prompt always say “All our call center agents are engaged right now”. How can I possibly get in touch with your office? do you have a toll free number? provided that I’m calling long distance to no avail? This is about a ticket purchased by my friend in japan which she has cancelled and she asked me to inquire about refunds for the Japan office said that she has to call cebu pacific philippines for this matter. I am doing her a favor but it is so hard to reach your numbers.

53. lani on July 5th, 2009 8:02 pm

    Dear sir/ madam,

    I would like to inquire the plane fare from manila to cebu from your promotional package for September 18, 2009.

54. ivy on July 9th, 2009 7:00 pm

    Dear maam.sir

    ask lang po kung may round ba kau..round trip cebu to boracay…thnkss reaply asap

55. charlee on July 13th, 2009 5:53 pm

    hi;

    i would like to inquire how much is the round trip ticket
    from manila to macau. and do you have any promos on
    fares for the month of August and September.

    thanks,

56. Michael Dan on July 18th, 2009 8:14 pm

    Sir/Mam ask ko lang po kung may bayad na po ang dalawang taong gulang na bata.tnx

57. j on July 19th, 2009 4:16 pm

    i want to travel manila on september 2009,sent me your updated promos low fare .
    thank you

    jehan

58. Marie Luo on July 20th, 2009 12:53 pm

    Dear Sir/Madam,

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    Cebupacificairlines.com has very interesting content on Philippines travel information and we find it as a natural fit for a partnership with
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    We would be really keen on a partnership with Cebupacificairlines.com. If you would be interested as well, do contact me at marie.luo@sprice.com.

    For more information on Sprice, please visit http://www.sprice.com.

    I look forward to your mail.

    Thanks!

    Yours sincerely
    Marie Luo

    10 Anson Road
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    Singapore 079903
    Tel: (65) 62211478
    http://www.sprice.com

59. wow gold on August 3rd, 2009 11:23 am

    Good post,This was exactly what I needed to read today! I am sure this has relevance to many of us out there.

60. norma on August 9th, 2009 1:06 pm

    I just want to ask if i can book this month but im going to cebu on jan.10,2010.how much fare from davao to cebu in to way.is there a promo or discount?

61. marilou bonotan on August 10th, 2009 9:18 am

    hello po…..

    mag tatanong lang po kong may promo kayo ngayong buwan ng august 25,2009,at babalik september 3,2009.mag kano po pamasahi?

    salamat po.

62. marilou bonotan on August 10th, 2009 9:29 am

    manila to butuan

63. Desiree Rosita on August 11th, 2009 2:29 pm

    how much is the fare for Manila to Macau, August 15, 2009 morning flight

64. mae on September 18th, 2009 4:22 pm

    good day madam/sir i book online and i want to ask where i can get out ticket.our flight is on sept 22 08:50 am and we still dont have a ticket yet.ive been calling your call center thru cellphone and all i can get was a promt voice saying your call center agents are engaged.please response imediately.thank you.

65. mae on September 19th, 2009 8:39 am

    to admin
    please respond to my inquiry about our ticket.i book online and i want to ask where i can get our ticket,ive been calling your call center and all i can get is a voice prompt saying all your call center agents are engaged.ive benn calling since last week and all i can get is the same voice prompt.please respond immediately.thank you.

66. wenna perocho on October 10th, 2009 7:47 pm

    hello po!!!!
    magtatanung lng po sana qng magkanu pamasahe galing bacolod papunta png manila?may promo po b kau?aalis po ng november s bacolod den balik s december.magkanu po pg roundtrip?reply po asap!!!i nid to know d details…thanx…..ur kindly txt my cellphone number,09279286869…thanx agen…god bless….

67. geraldine de castr on October 15th, 2009 9:34 pm

    hi.how come i have not yet receive a confirmation for my flight on the 20th of this month when in fact i have paid for my ticket at bdo- sm batangas branch? please reply, asap. thanks

68. Luz on November 2nd, 2009 10:52 am

    I have the same predicament with one of the poster, re: baggage. I’m coming from an international flight from Canada and the international flight allows 2 baggages of 22kls each, so that would be my baggage, and i booked a connecting flight at Cebu Pacific. I was just wondering is there a special consideration regarding baggage allowance for international travellers?
    Hope to get a reply as i will be travelling soon.
    Thanks you!

69. Gerda Decio on November 23rd, 2009 2:06 pm

    Hi. Was checking on your site Cebupacificairlines.ph, and it seems pretty cool and wondering if you might be interested in selling it.

    We are looking to buy some sites for 8 to 18 months revenue (which is
    usually equivalent to around 2-3 years of profit when you take into
    account salaries), depending on a few factors (such as how reliable the
    revenue is). For example if your site makes $5,000 per month in revenue, we
    would buy the site for between $40,000 and $90,000 cash payment.

    Let me know if this is something you would consider

    Thanks!

    Gerda Decio
    Business Development
    Wowcampaigns.com

70. John Lester F. San Juan on December 10th, 2009 1:50 pm

    i just want to know if there is a opening in your company any position i am a tourism student graduated in Far Eastern University. ^_^

71. Rusty de Veyra on December 11th, 2009 10:46 pm

    i have a couple of flights this coming week which i will not be able to use on account of conflict with schedules…i understand that (tickets were bought on promo fare) whatever refund value there is on these tickets, i can get a refund at the Robinson’s office in Ortigas…i was wondering if the refund value can instead by credited to my next ticket purchase…thanks! please advise me soon, because the tickets are for Dec. 15 and 16.. Rusty

72. Tomas Lasay on December 14th, 2009 4:09 am

    To the management of cebu facific. Sana will operate in camiguin from cebu mactan vice versa. you know camiguin is a tourist distination. a lot of foreign and local tourist willgo there especially lanzones festival and hollyweek.

73. Stacy of north carolina usa on December 14th, 2009 4:16 am

    hope there cebu pacific flight from cebu to camiguin.is comfortable to us togo to camiguin

74. Thomas Dillon on December 14th, 2009 4:25 am

    I like to hear theres a cebu pacific flight from cebu to camiguin vice versa. thanks…

75. edita on January 20th, 2010 6:41 pm

    Is it possible to return ORIGINAL flight schedule of 5J-311 and 5J-310 ?(TAIWAN to MANILA,MANILA to TAIWAN)?,really very INCONVINIENT for us, due to UNABLE to get BUS from TAIWAN AIRPORT to TAIPEI DOWNTOWN ,last trip 1:15am,eh we’re not all stay in Taipei,some of us have to go to Province.

76. Pavena on February 2nd, 2010 12:49 am

    I sent question twice to edwin.bautista@cebupacificair.com but no response!!

    Now trying to find lance’s email, anyone has it? Please help.

77. verna cua on February 5th, 2010 11:53 am

    please let me know if you have promos for travel around april 15 2010, ceBu-puerto princesa and vice versa.

78. chin boon peng on February 16th, 2010 11:09 pm

    I wish to claim refund on my missed flight on
    Feb 16 and cancelled flight on Feb 20 because of
    the following misleading information given to me upon ;confirmation of my flight on 13Nov 2009: Time of flight stated as 01.20H instead of 01.20AM which made me of arrv at the airport at 11am. on Feb.16. I missed my flight by 10hrs. and
    could not get it amended by your Mr Ali nor your ticket again. Please arrange refund for myself and my 3 passengers. Never want to trust your cheap fare promotion due to your misleading information upon confirmation.

79. chin boon peng on February 16th, 2010 11:15 pm

    Since your agent Mr Ali could not assist in getting us the next available flight on Feb 17, we had no choice but to abort the trip. Your air line cannot be trusted to an airline friendly due to your poor misleading ;confirmation information. Please do not mislead your customers by your own abbreviation. Use AM for morning and PM for evening time confirmation. NOT H for hour which is misleading and mischeivious. Please refund my 4 air tickets ASAP/ Thank you

80. Oliver J. Sanchez on March 16th, 2010 10:12 am

    Gentlemen:
    This is a query about an on-line booking I did last 17thFeb20010 under your 50%-Promo Sale for my daughter, Maria Laurice V Sanchez,for a round trip travel- Singapore-Cagdeoro-Singapore on 23Sep10/21Oct10.
    When I finished filling out the data, up to filling up my credit card number (and the number at the back) and proceed to the final page, I tried to save it, then I closed the page. But at the time I clicked close the page, I remember I have seen a note “pending”. But I had already click-closed the page.
    To-date, I have no feed back of the status of my said booking I made. I tried to open the page I have supposed to have saved, but I cannot open. It says there’s error.
    Please advise be then of the status of said booking, the soonest possible time.
    Thanks in advance for the usual accommodation you are extending on same request as this one.
    Truly yours,
    OLIVER J. SANCHEZ, sanchez_oliverj@yahoo.com

81. Monica Tosino on March 29th, 2010 9:05 am

    Good Day! I just want to ask if the Cebu Pacific is rendering Summer Internship for BS Computer Science students? I am deeply in need thus I would like to apply for this coming summer. Thank you

82. Ms Gural on April 20th, 2010 11:42 am

    can i please inquire for a direct flight from manila to palawan on jun 29, the earliest please, and also if you have a flight from puerto princessa on july 03 going to el nido, the earliest as well.. thanks!

83. Jenny on May 7th, 2010 8:27 pm

    The name of the guest for your air-ticket is wrong. My maid phone you and I write the correct name with attached passport copy to your email
    cebetkt@cebupacificair.com. Please reply and foward the amended itinerary receipt to me.

    Thanks for your assistance.

84. su shan chen on May 8th, 2010 9:31 pm

    i booked my flight in may 10 2010 but i did not recieved my itirenary until now.i paid allready my ticket in metro bank tanauan.please send my itirenary soon i need it tomorrow evening.thanks this is su shan chen.

85. sherwin cogasi on May 20th, 2010 6:58 pm

    may I know how much an airfare for round trip from manila to davao. we are going there this last week of May

86. alkasabi halpi on May 31st, 2010 7:16 pm

    hello…….
    can i ask the fare on the june 3,2010….?
    morning please….and return on that day also….
    waiting your reply now…
    thanks for your cooperation….

87. Hercules Cabug_os on June 6th, 2010 2:59 pm

    Please forward to my e mail address, my e ticket for my June 24 flight from Manila to Cagayan de Oro City 5J381 and back to Manila on the 25th June 2010

    Thanks

88. Shirley Menor on June 9th, 2010 12:15 pm

    hello po, ask ko lang kung magkano ang fare papuntang Roxas city, ang ang schedule ng alis June 14,2010

89. Rolando A. Padre on June 10th, 2010 2:11 pm

    What terminal serves outbound passengers to Singapore via your airline. Sorry to say but I am a first time traveller to this destination and the itinerary receipt does not say where. Your website does not serve in this regard.

90. mary gay salonga on June 10th, 2010 9:51 pm

    hello po! mgtatanong lang po kung magkano pinakamurang ticket from manila to tacloban sa june 25. tnx po!

91. ana liza macaraya on June 16th, 2010 7:34 am

    may i know magkano ticket from cdo to manila on june 20….and may i know d telephone nun of cebupac in cdo…thankz

92. mark anthony ocampo on July 12th, 2010 2:32 pm

    To Cebu Pacific,

    Last July 4, 2010 (Sunday), I booked a roundtrip ticket (MNL-HCM-MNL) in the morning before lunch thru the Cebu Pacific website with details:

    Departure date : July 19, 2010 11:10pm (Monday)
    Return date : August 31, 2010 (Not sure if it was July 31 or 30)

    After entering my mom’s credit card details, the webpage was going to it’s last page when I got an error from the website. I double checked my email address (maro11@hotmail.com) because I normally get my e-ticket right away and this time around I didn’t get any. I checked my email from time to time during the whole day and at night time when I still didn’t get an email, I assumed that my last transaction didn’t go thru because I was receiving Cebu Pacific “promo” emails though I didn’t get my e-ticket.

    I tried once again doing the same procedure and booked a roundtrip ticket (MNL-HCM-MNL) thru the Cebu Pacific website:

    Departure date : July 19, 2010 11:10pm (Monday)
    Return date : August 19, 2010

    Exact same departure date but different Return Date. For me, the return date didn’t matter because I’m going to be working in Ho Chi Minh for awhile. The same error happened to me where I didn’t get the “successfully booked” or a message similar to it. Also, I again checked my email address (maro11@hotmail.com) and didn’t get any e-tickets both for this one and my earlier booking. Being a regular Cebu Pacific traveler, this time around I finally called the hotline since this is the first time this has happened to me.

    I’m not sure if I’m talking to a customer representative or a real Cebu Pacific reservations offer but I was told to follow up EARLY MORNING (exact words) July 5, 2010 because for double booking , there needs to be an investigation if there was really an error on the system.

    I called the next date around 10am already and I was told that the investigation isn’t done yet and I need to follow up again because no one knows exactly when they’ll find out about the results of this investigation.

    I called again the next date (July 7 if I’m not mistaken), and was told the same thing but this time I stressed the real urgency that I need to give my flight details and Confirmation.

    The last time I called was July 9 around 12.30am to give whoever it is who is investigating more time. I got the same response and I’ve been retelling my story over and over again. I even asked the last person I talked to if the investigation could even go beyond July 19 when I was meant to fly out and he said he can’t assure when they’ll find out about the results and I need to follow again.The least was I could have been offered an update from Cebu Pacific instead of me following up again and again. Time and again, I’ve told whoever was on the other line that it is important for this to be resolved right away because this can affect my employment overseas.

    I think regardless of the double booking Cebu Pacific’s customer service is really bad for having a passenger wait and keep following up and couldn’t even give a date when the matter will be resolved. 5 days passed and there is no single clue to what is happening.

    I think it’s common sense that it’s a double booking because my exact name was booked at the exact flight details for departure regardless of the return flight because obviously you can’t fly out twice at the same time.

    If it is easier for your company, just cancel both bookings, I’ll even pay for the cancellation fees and move on to another airline just to get this resolved.

    I hope a reply to this e-mail won’t take as long as how long this “investigation” is taking.

93. mark anthony ocampo on July 12th, 2010 2:34 pm

    based on my experience, everyone should be careful with booking cebu pacific online because if someone accidentally makes a double booking mistake, no error messages come out but it will be charged straight to your credit card. obviously a programming glitch in the airline’s system

94. Erlinda Go on July 17th, 2010 7:18 am

    I need a quote for Mnl-HK-Mnl flight.

    ETD – 12/15/10
    ETA – 12/18/10

    6 people

    Please include information on promotional discounts for December 2010 if you have one.

    Thanks

95. mark guevara on July 26th, 2010 4:29 pm

    gusto ko po malaman sana kung magkano po ang ticket papuntang hongkong,roundtrip ticket from manila to hongkong?

96. ann on July 29th, 2010 8:23 pm

    how can i make corrections with the booking i made? my nephew has 2 names, i just registered one first name,what are the documents that i’ll be needing for the corrections? Can i do it on the internet? i have done the booking thru internet too.

97. gwen on August 10th, 2010 1:38 pm

    inquire ko lng ung 499 ba eh blikan n un? manila to ceb? tska pag may hotel accomodation ksma how much?

98. juvilla facun on August 12th, 2010 10:30 am

    hello po good day,
    ask ko lang po if how much and fare price nyo papuntang dipolog city ng september 6-10?one way lang po. thanks

99. styf on August 26th, 2010 4:26 pm

    ano po ang ang tel. no sa kansa. saan kami mag pa book d2, pls help me

100. frankim nathaniel b. bianzon on August 28th, 2010 11:37 am

     mgkno ang ticket from mnla to thailand ngaun sept. 20 to 25 2010?? tnx…

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