Posted on December 1, 2009
Cebu Pacific launches new travel options
Cebu Pacific now offers name change, travel fund to passengers
Starting December 1, 2009, leading domestic airline Cebu Pacific (CEB) will offer new products for the additional convenience of its guests.
The name change option allows passengers to transfer their tickets to another passenger for a fee.
Meanwhile, the travel fund allows passengers to use the value of changed flights within 90 days from the date the fund is created, or to transfer the booking to another passenger. The fund eliminates the waiting time for refunds. Passengers can immediately use the stored amount for their next booking.
Cebu Pacific will also begin using a new booking and cancellation policy starting December 1, 2009.
Under the new rules, passengers can change their ticket more than one day before departure date. This includes modifying flight, route, date of travel and name, or canceling flights.
Involuntary flight disruptions (such as cancellations or delays by Cebu Pacific) of three hours or more allows passengers to refund or store booking in the Travel Fund for future travel without penalties within 30 days.
In cases of situations beyond the airline’s control (like weather), tickets are not refundable but passengers may rebook flights without penalties as long as travel is completed within 30 days. Passengers may also store booking in the Travel Fund, but with a penalty since these disruptions are beyond Cebu Pacific’s control.
“The new policy and Travel Fund benefit passengers by allowing them the use of travel credits anytime within its validity period,” Cebu Pacific vice president for marketing and distribution Candice Iyog said.
“Our low fares and improved on-time performance (OTP) led to a steady increase in passengers and their concern for convenience is an important consideration for Cebu Pacific. The new business policy provides greater flexibility to passengers while retaining the advantage of very low fares,” Cebu Pacific vice president for marketing and distribution Candice she added.
Cebu Pacific, the country’s leader in innovative products, was also the first to introduce the all-inclusive pricing scheme, ‘Go Lite’ fares, e-ticketing, continues to differentiate itself from other low cost carriers by offering a reliable product with exemplary customer service. The airline, Asia’s third largest low-cost carrier and the Philippines’ no.1 in terms of passenger volume and serviced routes, flies to 32 domestic and 14 international destinations using the youngest fleet in the country.
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8 Responses to “Cebu Pacific launches new travel options”
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i just wanna ask if do you have promo flight from manila to Tacloban city..plz i need your replay ASAP
i want to know kong may promo kayo for connecting fligh s korea to manila to legaspi
May i know how much is the fare for two way Cebu- Gensan-Cebu. Departure date from Cebu is 27 Dec and come back 11 Feb 20210. Awaiting your immediate response. Thanks
Sarah
just wanna know what are the promo for dec 25 manila to tacloban city flights..reply ASAP
i also wanna know the ticket fare fo dec 23 MANILA TO TACLOBAN CITY FLIGHTs..reply plss
hopely i can receive promo alert to my Email add.
specially before february. from CDO to Manila & vice-versa.
thanks….
pwede ask, if u still have promo for the period of January 2010, and a travel time also by this year also…salamat
pwede ask, if u still have promo from Cebu to Singapore this year and a travel time also this year…salamat