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Cebu Pacific Useful Travel Information: Booking

Making a Booking

There are four (5) ways to book a Cebu Pacific Seat

  • via www.cebupacificair.com
  • by calling Cebu Pacific Call Centre at (+632) 70-20-888
  • at the airport and city ticket offices
  • via local travel agents
  • by SMS

Cebu Pacific accepts bookings up to 4 hours before the scheduled departure time of any Cebu Pacific flight. However, online bookings can be made only up to 24 hours before time of departure.

Once booking is confirmed, you will receive a Booking Reference and your e-Ticket Transaction Receipt shall be sent to the email address you specified shortly after the online payment is done. Should the owner of the designated email address not receive the transaction receipt in 2 hours, you may call us at (+632) 70-20-888. Kindly print the e-Ticket Transaction Receipt to gain entry into the airport, and present this at check-in, along with a valid photo ID and the credit card used for your flight transaction. The name in the photo-ID should match the guest name that was entered upon booking. Sample valid photo-Ids are as follows: passport, Social Security System (SSS) ID, Tax Identification Number (TIN) ID with photo, credit card with photo and driver’s license.

Since Cebu Pacific allows online purchase for your relatives and friends, you may simply email to them the e-Ticket Transaction Receipt. No need for the cardholder (that’s you) to be part of the traveling party. But please provide them with a photocopy of the front portion of your credit card as they will be asked to present this at check-in.

Changing a Booking

All bookings on Cebu Pacific can be changed subject to the following conditions.

Flight dates, times and routes may be changed subject to availability and upon payment of a rebooking fee of PhP300 + VAT for domestic; PhP1,500 for international (or local currency equivalent) per sector per guest plus fare difference between the original total price paid and the lowest total price available for the new flight at the time the change is made. If the total price is lower on the new flight, no refund will be made and guest will only have to pay the change fee.

Bookings may be changed at least four (4) hours before scheduled time of departure by:

  • calling Cebu Pacific’s Call Center at (+632) 70-20-888
  • dropping by Cebu Pacific’s airport and city ticket offices

Names cannot be changed on any Cebu Pacific reservation. Please ensure that the name you use on your booking is the same name indicated in your photo-ID. Any discrepancy in the name will need to be re-issued at a cost.

Changes may not be permitted on selected promotional fares.

Group Booking

If you have 10 or more guests traveling together, you must email groupbookings@cebupacificair.com for assistance.

Standard booking conditions shall apply.

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Comments

14 Responses to “Cebu Pacific Useful Travel Information: Booking”

  1. Joseph Rapinan on March 8th, 2008 7:47 pm

    Please state your manila office to directly transact. Your customer service line is too flooded with calls. Its been 3 days calling but no one answered the calls and lost longdistance call with the machine just rerouting my calls.Your website also does not have specific for your office.

  2. Elaine on September 30th, 2008 2:55 pm

    Every Juan can fly !!! Sometimes !! But if you need a refund ??? No Juan can get one !!! Five months, six months, a year, still waiting

  3. russell on February 24th, 2009 6:04 pm

    having spent most of the day attempting to book via your website and phone booking system both of which obviously can not cope, i feel angry and frustrated. i seem to spend longer booking a ticket with u than actually flying.your booking system is the the most pathetic and useless i have ever experienced in over 40 years of flying

  4. lor on November 21st, 2009 1:02 am

    how can i book php1 seat sale?

  5. NARCISA M. CALISAGAN on November 23rd, 2009 12:46 pm

    hello,

    can you help me? i have a confirmation tonight CONFIRMATION NUMBER J6RHTM BOOKING DATE NOVEMBER 20, 2009…MY PROBLEM IS MAY MIDDLE NAME IS APPEAR IN THE TICKET……MY FULL NAME IS NARCISA “MADELOZO” CALISAGAN BUT THE TIKET APPEAR IS NARCISA MADELOZO ONLY…PLEASE CHANGE MY SURENAME IS CALISAGAN….PLEASE REPLY AS SOON AS POSSIBLE BECAUSE MY FLIGHT TONIGHT 22 NOV 1:00AM…PLEASE THIS IS URGENT……

    THANK YOU VERY MUCH

  6. NARCISA M. CALISAGAN on November 23rd, 2009 12:48 pm

    hello,

    can you help me? i have a confirmation tonight CONFIRMATION NUMBER J6RHTM BOOKING DATE NOVEMBER 20, 2009…MY PROBLEM IS MAY MIDDLE NAME IS APPEAR IN THE TICKET……MY FULL NAME IS NARCISA “MADELOZO” CALISAGAN BUT THE TIKET APPEAR IS NARCISA MADELOZO ONLY…PLEASE CHANGE MY SURENAME IS CALISAGAN….PLEASE REPLY AS SOON AS POSSIBLE BECAUSE MY FLIGHT TONIGHT 22 NOV 1:00AM…PLEASE THIS IS URGENT……MY EMAIL ADDRESS IS issa_calisagan@yahoo.com

    THANK YOU VERY MUCH

  7. Ramil Mercader on December 3rd, 2009 11:28 am

    I just book my friends last Nov 30,2009, Having a Confirmation number VC5WPN
    Guest Details 1. Ms. Marivic de leon Navarro
    2. Mr. Mitchel Roi Caparas
    Flight Details:
    Going out
    Depart 15 Dec. 2009 from Saigon (SGN) at 01:20 Arrive to Manila (MNL) at 04:50H Flight 5J 752
    Coming Back
    Depart 28 Dec.2009 from Manila(MNL) at 23:10H Arrive to Saigon (SGN) at 00:40H Flight 5J 751

    My problem is the name of Mr. Mitchell Roi Daileg Caparas in Itenerary information is missing the one “L” I type it as Mitchel only instead of “Mitchell” which is the correct one another one is the middle name of
    Mr. Caparas does not include in this, to make it clear here is the full name (first name) MITCHELL ROI (middle name) DAILEG (last name) CAPARAS.

    I want to ask if this error can be affect toMr.Mitchell Roi Daileg Caparas in time of his departure, if this one is a problem just let me know how to settled this error.

    One thing more I try to contact Cebu Pacific call center +632 7020888 for 2 days so many times recording only answering I waste a lot of money because Im in Cambodia and Im using a cellphone and I sent also this email to customerservice@cebupacificair.com until now I never receive anything.

    Thank you very much, hoping on your prompt assistance to this matter.

    Best reagards,

    Ramil Mercader

  8. Eugene S. Frigillano on January 18th, 2010 11:23 pm

    hello…how can i print my confirmation form online coz i have eticket number with me.i have i flight tomorrow noon and i need to have a print form to be presented at the airport.thanx.

  9. Fred Tanoja on February 3rd, 2010 11:34 am

    We have a group of (20) young people and planning to have a retreat for (5)-days June 14-18 in Leyte flying from Manila. With a limited budget, how can we avail of the PHP1 promo sale? Is there a way we can book it earlier? Can we submit the names now so it will be easier to enter them in the system?

    Hoping for your kind consideration and assistance. It is time everyone flies indeed.

  10. boras on February 5th, 2010 10:37 am

    how can i contact your call center… it is always busy…..have been calling the whole day…always busy…always busy always busy

  11. shanie alondres on February 10th, 2010 11:09 pm

    hi, im shanie my boyfriend is in taiwan right now, im going there in taiwan this coming feb. 14, 2010 but i have the problem in my ticket. my boyfriend booked for me. My name appeard in my ticket is correct but the address is wrong. he put his address not mine? is this big trouble for me when i check-in?pls reply immediately in my emails this is my email shaniealondres@gmail.com

    im hoping for your responce..thank you

  12. shanie alondres on February 10th, 2010 11:15 pm

    my boyfriend reason in this error is in case there is problem he is the one must contact of cebufacific not me because he is the one book for me.

  13. arlene baker yamasaki on May 18th, 2010 1:48 pm

    i have a problem on my grandson name.confirmation number B94Y8Q guest:angeline apostol baker(daughter)sheen nicholas apostol baker(grandson)thiago otsuka de oliveira(our friend) SHEEN NICHOLAS BAKER GUHITING is the correct name.we already send passport copy,birth cert.,thru the said address from cebucall centerfor 25 times,but still no mail recieve.they give me another addressafter 30mns.we call but still dont recieve mail.we must travel this sunday may 23 kansai-manila-davaoon 24 4:00am.very important matters to be there with my daughter and her son,please help as.we spend aloy of money by londistance call.reply soon

  14. arlene baker yamasaki on May 18th, 2010 2:00 pm

    confirmation number B94Y8Q SHEEN NICHOLAS BAKER GUHITING name will change from sheen nicholas apostol baker.we send 25 times mail to this mail address as they said and after 30 mnts.we call londistance but they siad no mail recieve.they give me another mail add,i send 20 times again to be sure another 30 mnts we should call again.still no mail recieve.we must travel this may23 2010 from kansai osaka to manila.may24 2010 4:00am to manila davao.very important matters we should be there at that date.please help me ,and answer me soon.

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